Throughout the semester it was our job to run a business page using social media such as Facebook, Twitter, etc to advance and help the business further. It sounds easier said than done. I thought the assignment was going to be a cake walk, but you can only do 75% of the work, and the rest is up to your audience to pay attention and interact with your business. I decided to use my mom's shopping webiste called shop.com/cherylp. This is a website where she sells products to her customers at work. It is really just a shopping portal that connects you to all different brands that have great deals and cashback offers. She helps sell a lot of the Market America products. Here is what the website of shop.com/cherylp looked like. As you can see, my mom is the shopping consultant and this is her page:
My primary audience was New England online shoppers living in mainly NH and MA. I think that my target audience was reached. All the people who liked the Facebook page and signed up at shop.com/cherylp were all from NH. I think to better my audience it would be best to focus on NH and only NH. I think I should have also narrowed it down more specifically to females. Women are more likely to shop than men, and if you look at the percent of women that liked the page it was 86.1% and then only 13.9% were males. My mom, aunt, and I also held an event called "Beauty from the Inside Out" which was a little gathering to sell products from the website such as nutrient supplements and make up. The turn out was 9 people, all of whom were females ranging from mid 20's to late 50's. The target audience was clearly women in NH, it became evident after gathering and collecting the data.
My goals throughout the semester were all set for December 15th, the last day of class, and they were to improve awareness of company by exposing it to people who had not heard of the website shop.com/cherylp, increase sales, educate benefits of the products, 30-60 Facebook followers, and to drive business to shopping portal. Most of these goals were reached, while others were not. We definitely exposed the website page because a handful signed up for an account with my mom due to the Facebook page. I only ended up getting 36 page likes, but that is in my goal range. I was hoping however for closer to the 60 end of the spectrum. The first few days the page boomed with likes and then the numbers just trickled down slowly. We definitely educated the benefits of certain products, and that was measured through the amount of posts about the benefits of the webpage and products and the turn out of the event "Beauty from the Inside Out". It was useful being able to see the number of people who interacted with your posts because it was a way of knowing that they were receiving the information at the other end whether they acted upon it or not. We also informed the ladies that showed up to the event about the benefits of shopping through the website. We intrigued them and many of them were very excited to sign up and did right then and there with their smart phones. They were also informed of products which drove up our sales in the beauty line Motives and nutrient line Isotonix. The only goal really not reached was the driving of the business to the shopping portal. That means that shoppers could shop online stores without every having to leave Facebook. However, there was no real way of knowing if people were using it or not because we are not there monitoring them while they are at home on their computers. A survey would have to be done to find out that information. The deadline is still not over and I do suppose there is time still to even reach that last goal of mine!
My preferred media that was used throughout the semester was really just Facebook. It was the only social media website I was 100% confident in. I used Facebook to expose the website. The reason behind this was not only was I comfortable and familiar with the site, but also because it is the leading social media website out there. It was only one where I knew I could get a lot of people to follow and like me due to connections and relationships I already have on the site. I also had blogs and Shopbox as media tools, but rarely used them. My mom posted probably 2 or 3 blogs throughout the semester which is not as much as I hoped her to post. I also posted some little things now and then such as healthy eating habits and products. I do not think Shopbox was used once, that was my mother's responsibility and she failed. She is not very up to par with her social media skills, and I often times had to edit and fix mistakes she made.
As far as staffing needs went, the page was run by mainly me along with my mother. We were to update the page 3 to 5 times a week each. I followed through on my half, but it was hard to get my mom to do so. A lot of the times I'd come to realize that it was not that she wasn't posting stuff, it was that she was posting it to her actual Facebook Cheryl Peltak. She did not grasp the concept until half way through the semester when I pointed it out to her that she had to switch over to the business page. After that however, she posted at least once a week which was nice. It definitely though as if it is more of a one man kind of job. It is just something that is easier done alone and without having to converse with other people about the post you want to put up.
Our deadlines were to launch Facebook by October 1st, which we did, then to get 30-60 followers by December 15th, which we already have, and lastly to increase sales by December 15th, which we did by the event "Beauty from the Inside Out". Listed below are all the posts on Facebook made up until November 30th.
Our posts mainly were about shopping at the website shop.com/cherylp and earning cash back. It then would have a link to get to the site, leading you off the Facebook page. We also did a lot of posting about health and nutrition. Around the holidays I would post products from the website that would help detox all the food you just ate. I also would post happy fun things about the holidays like countdowns and wishing everyone a safe holiday. When the event was getting close, I would post friendly reminders to please join us. Other than that however, the posts were pretty general and cut to the chase.
Social media sites that were to be used for this semester long project were Facebook, shopbox, and blog site/ news letter site that my mom uses. The Facebook was mainly run by myself. Every once in a blue moon my mom posted, but when she did, she would mess up and I'd have to correct her because she would post to her own personal Facebook page. For example, the shopbox tool that she was supposed to post, she did so doing it on her own page:
So clearly, her effort was there and she was trying, but then you can also see, she then liked it by shop.com/cherylp. She was all over the place with her lack of social media skills, it is in a way quite humerous to me. If this were a big business however, I would not find it amusing at all.
As for the report goes for the project, we were a little successful. I mean it is not a huge business where it was that important to get it noticed. My mom just wanted people to be aware that she even had this website, not for her benefit, but for others. It is a way to earn free cashback while online shopping and earn great deals. She just wanted to spread awareness while also promoting the health part because she is after all a personal trainer. We earned a total of 36 likes/followers. It was very frustrating, because I could post as much and often as I wanted, but I was not recieving any comments back. I could see that several people were interacting and viewing my posts, yet nobody was commenting or liking what I had to say, it made me feel like my voice was not important and unheard which was very discouraging. Here is an overview of the Facebook page.
As you can see, we very successful in October and then just maintained it throughout November not really rising or dropping. People did not talk about our site for long, only up until around the 20th of November, then it just completely stopped which is sad. My reach, could have been better and I definitely should have posted much more than I did, but like I said it was discouraging when results were not being seen, it almost made me want to just give up and forget about the project in general.
All in all, my experience with this was mediocre. I could have applied myself much more. I think however for a beginner in this, it was a very smart move to just start with a small business website page like I did. It was something that my mom could have cared less if I got things going better or not. It was just something that my mom does on the side for fun and to do her shopping. It was honestly a great learning experience. I know now that running a business through social media is harder than you think. Facebook and other social media are something I am so in tune with so I thought it would be simple. It is so much harder though looking at Facebook through the eyes of a business because you have to be careful of what you say, how you say it, and when the right time to post it is. I hope that someday I can do this again but for a bigger business and hopefully have more practice in the future doing this!
Facebook Page
http://www.facebook.com/Shopcomcherylp?ref=hl